No matter what business you’re in, it’s all about reviews!
Managing and keeping track of your reviews is one of the most important facets in the overall upkeep of your business’s online reputation. Reputation Shield’s review management feature
–which is extremely convenient and easy to use–allows you to do just that; from any location
or at any time of day
! Reputation Shield possesses a number of different focuses pertaining to your business’s online reputation, but today, we’ll be concentrating on the Reviews feature. This feature deals with all the reviews given to and about your business
. The Manage Reviews tab in this category allows you to see all of your business’s reviews. First, you are shown the overall average rating for your business. You can see the total amount of reviews, as well as the specific amounts of positive, neutral, and negative reviews. The quality of each review
is determined by the amount of stars
given—ranging from 5 stars to 1 star—and you have the option to filter reviews to see only the ones with a specified amount of stars. For example, if you’re looking for ways to improve your business, you can choose to filter your search so that you only see negative reviews, which are determined by having 0-2 stars. You can also choose to filter these reviews
so that you only see ones from a specific site. This is very handy, because not all review sites are relevant to what you’re looking for. Let’s look at the example of a review site called Glassdoor. Reviews left on this site are tailored specifically for employees at a business. Reviewers explain pros and cons of working in their position at the company, and they can also give advice to management. This would be useful if you’re only be looking for ways to improve the work environment for your employees, or to improve the reputation of your business’s work environment so that you can hire more employees and expand your business. However, if you’re only looking for ways to improve your customers’ experiences with your business, you would want to filter out Glassdoor’s reviews. This is why Reputation Shield allows you to filter out any reviews
and tailor your management of reviews to your own specific needs
Let your customers have a voice by giving them the opportunity to review their experience. Let their voice be heard by replying to their reviews.
Replying directly to reviews from Reputation Shield’s software is another convenient feature offered. Replying to reviews
is an extremely important part of maintaining a good online reputation. When you receive a negative review and feel that responding to it would increase your quality of service and improve the customer’s overall experience, it’s a good idea to go with your gut and respond. With Reputation Shield’s Reviews feature, you can find any review and easily respond
to it. This eliminates the chore of going through all of your reviews on all the different sites to find a specific review. Reputation is entirely based on what people are saying, and reviews are one of the most surefire ways to see what people are saying about your business. It’s extremely important to monitor and manage your reviews
; so that you can continue to focus on areas of praise, and improve on areas where you were criticized. With Reputation Shield, you can get a very close look at every review and mention about your business, monitor your mentions, reply directly to the customer, and much more!